Returns & support

Need help with an order?

Contact contact@digiplate.co.nz with your order number, a description of the issue and relevant photographs. Keep the product while the issue is reviewed. Original packaging is not required to request a remedy for a faulty product.

Change-of-mind returns

We do not accept change-of-mind returns or exchanges for standard or customised products. This does not affect your rights under applicable consumer law.

Customised products

We send a design preview before printing every customised product. Please check your business name, linked page and artwork carefully. If you notice an error after ordering, contact support promptly to check whether it can still be corrected.

Faults and consumer rights

This page does not exclude rights or remedies available under applicable consumer law. The appropriate response to a faulty, damaged or incorrectly supplied item depends on the issue and applicable law.

Before sending an item back

Contact support for the correct return instructions. Do not send products to an unverified address. We will explain the return process and any applicable return costs when we assess your request, in accordance with your consumer rights.