Frequently asked questions
Product selection, customisation, ordering and everyday use.
Do I need to set up or program my product?
No. We fully set up your digiplate for your business before dispatch, so it arrives ready to use. Share the business details requested for your product when ordering; we will contact you if we need anything else.
Will I see my customised design before printing?
Yes. We send a design preview for every customised product before printing. Check your business details and artwork, and contact us promptly if anything needs attention.
What does a digiplate product do?
It provides a convenient link to your Google or Tripadvisor review destination, or your chosen social profile. A tap or QR scan opens the link; it does not submit a review or follow a page automatically.
Which phones can use NFC?
A phone needs compatible NFC reading capability. The position of the NFC antenna and any settings vary by device. The printed QR code offers an alternative route using a camera or QR reader.
Do customers need an app?
Customers do not need a digiplate app to open the link. The destination website or platform may ask them to sign in or use its own app before reviewing or interacting.
How do I provide my logo?
After you order a customised product, we email you for a high-resolution JPEG or PNG logo. We send you a design preview before printing, so you can see how your product will look.
How do pack sizes and quantities work?
Choose how many cards or plates you want in each pack, then select the number of packs. Your subtotal updates before you add to cart.
Are prices in Australian or New Zealand dollars?
This Australian storefront displays and checks out in Australian dollars (AUD). New Zealand customers should review delivery availability and charges at checkout. No currency conversion is implied.
Is GST included?
All prices and checkout totals are in Australian dollars. Prices for New Zealand delivery include 15% NZ GST. Australian GST is not charged. Your order summary shows the applicable tax and delivery total before you place an order.
How long does delivery take?
We dispatch from Australia, with estimated delivery of 12–17 business days in total to Australia and New Zealand. This includes design, printing and setup for customised orders. Shipping is A$14.99, or free on orders of A$200 or more. If you need delivery by a particular date, contact us before ordering.
Is there an ongoing digiplate product subscription?
Our NFC cards and plates are a one-time purchase, with setup included. Review and social platforms have their own terms and features.
Can customers leave any rating?
Yes. Customers independently decide whether to review and what rating or comments to give. digiplate simplifies access and does not guarantee reviews, ratings, revenue or search rankings.
What if my product does not work?
Try both tap and QR access, check the destination link and test another compatible phone. Contact digiplate with your order details and a description of the issue if you need further help.
Where do I enter my business details?
Each product page shows the exact customisation fields from the catalogue. Required fields must be completed before adding the product. Some existing business-name fields have a 10-character limit; contact support if your artwork needs a longer name.
Can I order for multiple locations?
Choose the appropriate products and provide the correct destination for each business or location. Contact digiplate before ordering if you need separate links or artwork across a larger order.